PRIVACY
POLICY.
Monster Tours respects your privacy.
This policy explains what we collect, why, and your rights under Singapore's Personal Data Protection Act (PDPA).
YOUR
DETAILS.
We collect the information you give us when you book or get in touch: your name, contact details, date of birth, nationality and passport details (where needed for your trip), emergency contact, travel insurance details, the travelers on your booking, riding discipline and level, and any preferences or requirements you share with us. We also collect basic usage data and cookies when you browse the site so we can keep it working well.
WHY WE
NEED IT.
We use your data to confirm and manage your booking, to organize your trip with our hosts and suppliers, to keep you informed before and during travel, to handle payments, and to respond when you contact support. With your consent, we may also send you news about upcoming trips — you can opt out at any time.
WHO SEES
WHAT.
We share only what's necessary, only with the people delivering your trip — such as accommodation providers, hosts, and transfer operators at your destination. Because our trips run overseas, this means some of your data is transferred outside Singapore; when it is, we take reasonable steps to make sure it stays protected to a comparable standard. If your trip uses a group chat, your name and number may be visible to others in your crew — please use each other's details for trip stuff only. Payments are processed by our payment provider (Stripe); we do not store your full card details on our servers. We do not sell your personal data to anyone.
KEEPING IT
SAFE.
We keep your data only as long as needed for the purposes above or as required by law, then securely delete or anonymize it. We apply reasonable security measures to protect it, though no method of transmission or storage is ever completely secure. If a data breach occurs that is likely to affect you, we will notify you and the authorities as required under the PDPA.
YOU'RE IN
CONTROL.
Under the PDPA you may request access to the personal data we hold about you, ask us to correct it, or withdraw your consent to our use of it. To make a request, or for any privacy question, contact our Data Protection Officer at hello@monstertours.sg and we'll respond as required by law.
We may update this policy from time to time; the current version always lives on this page.